Following is an agreement between Autodisir Performance Pvt. Ltd. (which may here after be referred as “We”) and between the customer (who may hereafter be referred as “you”) regarding applicable terms and conditions for any products or services purchased through the website or directly by the customer from Autodisir Performance Pvt. Ltd. Specific details can be seen under the concerned headings.

Appointments & Workshop Visits

Due to the current COVID-19 pandemic situation, we are attending to customers only on appointment basis and following certain protocols within the workshop. Please refer to COVID-19 page for more details.

Ordering

While ordering a product it is recommended that you conduct a physical inspection of the part on your vehicle to be completely sure of its compatibility. If you have any doubts, feel free to call us or email us with your vehicle description and VIN so that we can guide you to the right part for your vehicle.

Special order items will require a minimum of 50% advance before the order is placed with our suppliers. This value will not be refundable in the event of cancellation or refusal by the customer at the time of delivery or installation.
Refund or replacement will only be accepted in case the goods are damaged, faulty or not as originally described.

Availability

We usually keep sufficient inventory of fast moving parts such as maintenance filters, suspension parts, brakes, oils & chemicals & other wear and tear items compatible to most common VW, Skoda, Audi, BMW models.

If some specific part which you require is not readily available with us we can arrange it in a short duration. The duration for the specific part will be updated to you by our staff upon your enquiry.

Pricing

All prices quoted by us are inclusive of GST, shipping charges will be extra.

Prices do not include installation charges.

Tax

We levy GST for all our products and services according to the relevant HSN / SAC and tax rates.

Shipping

We calculate the shipping charges based on product weight and number of products ordered. Products which are in stock will be shipped in one to two business days. We use DTDC, FedEx, Blue Dart as our shipping service providers, we might use an alternative shipping method if the above listed providers do not serve your area. Shipping charges will be notified to you before dispatch of the order.

Payments

We accept all Indian issued Debit & Credit cards, Net Banking, PayPal & UPI

Returns

Returns will be processed as and based on the conditions below:

If the product ordered by the customer is found to be incompatible with the vehicle, it may be replaced. The customer needs to inform us immediately so we can guide him/her to the compatible part. We will process for an exchange or refund depending on whether a compatible part is available with us. The price difference between the originally ordered part and the replacement will have to be settled and all extra shipping charges will have to be borne by the customer. This process will go through once the originally ordered part is returned to us and verified by us to be in an unused condition with original packing with all included accessories.

In the case of the product being different from what you ordered or faulty or damaged during shipping, we will arrange for the product to be returned to us and after verifying the condition of the product, a replacement or refund will be processed by us

Warranty

Manufacturer’s warranty as mentioned for each product is applicable, however kindly contact us when such a situation arises that demands for warranty claims so we can take it up with the concerned manufacturer.

Road legality of products

Most products sold on the website are ECE Homologated. Since ARAI (Automotive Research Association of India), the homologating authority in India, works together with TÜV Rheinland, the homologating authority of Germany, ECE Homologated parts should be legal for road use in India. It is still the responsibility of the customer to check with all local authorities and the products that do not comply with these regulations are for off-road or track use only. Autodisir Performance Pvt. Ltd. is not responsible for any fees, fines or costs that the customer may incur as a result of failing to check with local authorities prior to ordering and installing a product.

Our right of cancellation

We reserve the right to cancel or refuse any order at any time without notice if for reasons beyond our reasonable control, including but not limited to an inability or failure on part of the manufacturer or supplier of the goods to supply the goods to us, or any other reason we are unable to supply the goods to you. Other situations that may result in the cancellation of an order include inaccuracies, errors in product or pricing information, incorrect customer details or problems that are identified by our Credit and Fraud Prevention Department. If your order is canceled for any reason or additional information is required, we may contact you by phone and/or email. Please be sure that you verify your contact information on the order as it must be valid to be accepted. If the contact information is fictitious or invalid we reserve the right to cancel an order. In the eventuality of this, we shall refund to you any sums paid by you or on your behalf under or in relation to the agreement. We shall not be liable for any other loss or damage arising from such cancellation.

Images & Logos

All the logos, images used on the website belong to the concerned manufacturers or companies and are only displayed for reference purposes. All product images are for illustration purpose and actual product may vary.

Privacy

All the data entered by you on our website will be secure and only accessible to Autodisir Performance Pvt. Ltd. and its employees. However, some of the data is transmitted to the chosen payment or shipping method via a secure encrypted connection.

 If the customer declares his/her consent to receiving our newsletter, the collection, processing and use of your email address will be only for promotional purposes. Such consent may be revoked at any time by the customer.